RETURN & REFUND POLICY 

Last Updated: Jan 6th, 2024

At DezignerJet, we stand behind the quality of our products and aim to provide a smooth customer experience. Please review our policy carefully before making a purchase.

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 1. ALL SALES ARE FINAL

All purchases made through Dezignerjet are considered final sale.

We do not offer refunds, returns, or exchanges for:

- Change of mind 

- Incorrect size selection 

- Incorrect shipping address entered at checkout 

- Items marked as delivered by the carrier 

- Delays caused by the shipping carrier 

By completing a purchase, you acknowledge and agree to this policy.

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 2. ORDER CHANGES & CANCELLATIONS

We understand mistakes happen.

Order changes (such as size, address, or item adjustments) may be requested within 24-72 hours of placing your order.

After this window, we cannot guarantee any changes, as orders may already be processed or shipped.

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 3. EXCEPTIONS (DISCRETIONARY SUPPORT)

While all sales are final, we may choose to assist customers on a case-by-case basis.

At our sole discretion, we may offer:

- Store credit 

- Partial refund 

- Replacement item 

This is not guaranteed and does not establish precedent for future orders.

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 4. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

To qualify, you must provide:

- Clear photos of the item 

- Photos of packaging (if applicable) 

- Order number 

If approved, we will offer a replacement or store credit at no additional cost.

We reserve the right to deny claims that do not meet these requirements.

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5. DELIVERED BUT NOT RECEIVED

If tracking shows your package was marked as “Delivered”, the order is considered fulfilled.

We do not issue refunds or replacements for:

- Packages marked delivered but not received 

- Lost or stolen packages after delivery 

Customers are responsible for:

- Providing a secure delivery location 

- Monitoring tracking updates 

- Contacting the shipping carrier for assistance 

We may assist by providing tracking details, but we are not responsible for the outcome of carrier investigations.

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6. INCORRECT ADDRESS / RETURNED PACKAGES

If a package is returned due to an incorrect or incomplete address:

- The customer is responsible for reshipping fees 

- Original shipping costs are non-refundable 

Orders shipped to the address provided at checkout are considered successfully fulfilled.

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 7. FRAUD & ABUSE PREVENTION

We reserve the right to refuse refunds, returns, or replacements in cases of suspected:

- Fraudulent claims 

- Abuse of policies 

- Repeated refund requests 

- Chargeback threats or misuse 

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 8. CHARGEBACKS & DISPUTES

By placing an order, you agree to contact us first to resolve any issue before initiating a dispute.

We actively dispute chargebacks involving:

- Confirmed delivery 

- Policy-covered situations 

- Evidence of order fulfillment 

Evidence may include:

- Carrier tracking confirmation 

- Delivery timestamps 

- Order details and customer-provided address 

- Agreement to this policy at checkout 

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 9. CONTACT US

If you have any questions or need assistance, please contact us at:

DezignerJet01@gmail.com

We are here to help and will do our best to support you within the terms of this policy.